Project Management

Project management is the process of leading the work of a team to achieve all project goals within the given constraints. This information is usually described in project documentation, created at the beginning of the development process. The primary constraints are scope, time, and budget. The secondary challenge is to optimize the allocation of necessary inputs and apply them to meet pre-defined objectives.
The objective of project management is to produce a complete project which complies with the client's objectives.
A key factor that distinguishes project management from just 'management' is that it has this final deliverable and a finite time span, unlike management which is an ongoing process. Because of this a project professional needs a wide range of skills; often technical skills, and certainly people management skills and good business awareness
The prioritizing the use of effective project management methods and frameworks, organizations can proactively and continuously improve their workflows to avoid overspend and mistakes. During these fast-moving times, the companies who rise to the top rely on solid project management to remain efficient and productive.

Market Research and Analysis

Market analysis is a large part of market research and an important component of a business plan. In this plan, business founders document their business idea in writing. During the course of the market analysis, a specific market is taken into account. With the help of the results displayed, companies can identify the opportunities and risks of that particular market. The target group forms the basis of the market analysis.When you investigate your competition, you use market research techniques and concepts to understand what your competition is doing today and gain insight into their plans for tomorrow.While some market research projects might include a market analysis, all of them include customer-specific intelligence. In short, businesses use market research to better understand their customers (or those they hope to make their customers).

Customer Relationship Management

Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
CRM systems compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. They allow businesses to learn more about their target audiences and how to best cater for their needs, thus retaining customers and driving sales growth. CRM may be used with past, present or potential customers. The concepts, procedures, and rules that a corporation follows when communicating with its consumers are referred to as CRM. This complete connection covers direct contact with customers, such as sales and service-related operations, forecasting, and the analysis of consumer patterns and behaviors, from the perspective of the company
A CRM system is a set of applications used to store, organize and process customer information, interactions and services. It is primarily used to collect and analyze customer information to understand the needs of existing and prospective customer and support sales and marketing departments, among others. Examples of CRM functions include customer account management, payment processing and returns and refunds.
CRM systems automate the traditional processes of manual documentation. With a CRM, you can retrieve contact information and communication pertaining to a certain customer from a database of thousands of customers in a matter of seconds. Initially, CRM software used to be kept on personal computers. Later, it moved to servers to benefit the entire organization, often spread across multiple geographical locations.

Digital Service Support

Consumers have evolved how they interact with friends, family, and colleagues in their daily lives, choosing mobile apps and web-based communications over traditional channels. They increasingly expect the same from the businesses and organizations they deal with, but companies have been slow to respond to these shifting consumer preferences.

That is not to say that businesses are blind to this fact. They may make noble efforts to provide varying forms of multi-channel support, but all too often these result in disconnected, bolt-on, point solutions instead of optimized and unified parts of a holistic customer service strategy. Unfortunately, customer satisfaction results frequently reflect that.

BS Technology L.L.C FZ empower employees with a consumer-like, personalized experience to resolve issues quickly and get more work done. Employees can select the IT support option best-suited to their needs, using digital support tools that are underpinned by automation and analytics to reduce manual processes. This turns support services into an important driver that fuels business growth, rather than a high-priced cost center.